Copyright Complaint and Takedown Procedure

1. When to use this page

Use this page to report content you believe infringes a copyright or similar right that you own or represent.

Other breaches of the Content Guidelines — harassment or harmful content, for example — go through the Contact and Complaints page under "Report content".

2. The good-faith requirement

A complaint must be made in good faith, with a genuine belief that the use complained of is not authorised by the rights holder, their agent, or the law.

Before filing, please check that the use is not covered by an exception the law allows, such as limited quotation, criticism or parody.

3. Required information

So that we can assess a complaint, it must contain all of the following:

1. Your full name, and your capacity: rights holder or authorised agent.
2. Valid contact details including an email address, and an address or phone number if possible.
3. Precise identification of the protected work, with a link to it, a copy, or other evidence of its existence.
4. The full, exact URL of the allegedly infringing content on Malath, identifying the specific part if the complaint does not concern the whole work.
5. The basis on which you own the right or are authorised to act for its owner.
6. A statement that you believe in good faith that the use is not authorised by the rights holder, their agent, or the law.
7. A statement that the information in the complaint is accurate and that you are responsible for its accuracy.
8. Your signature, or your full name serving as one.

Send the complaint to [To be completed before launch].

4. Incomplete complaints

We may ask for missing information before beginning to process a complaint.

We cannot act on a complaint that does not identify the content precisely enough for us to locate it.

5. What happens next

1. We acknowledge receipt.
2. We check that the information is complete and that the claim is substantive.
3. We may restrict or temporarily remove the content while we assess it.
4. We notify whoever published the content of the complaint and its basis, and give them an opportunity to respond.
5. We reach a decision and inform both parties.

Timing varies with the complexity of the case and how quickly the parties respond.

6. Appealing a removal

If your content was removed and you believe the removal was mistaken, or that your use is authorised or covered by a legal exception, you can appeal.

An appeal should include:

1. Your full name and contact details.
2. Identification of the content removed and where it was published.
3. Why you believe the removal was mistaken, with any supporting permission, licence or legal basis.
4. A statement that the information in the appeal is accurate.
5. Your signature, or your full name serving as one.

Send appeals to [To be completed before launch]. We may share the substance with the original complainant to the extent needed to resolve the dispute.

7. Bad-faith complaints

Filing a complaint known to be unfounded, or using this procedure to silence legitimate criticism or damage a competitor, is a serious abuse.

It may result in later complaints from the same source being refused, removed content being restored, and other appropriate action — as well as any legal liability the applicable law imposes on the complainant.

8. Repeat infringers

We operate a published policy toward those who repeatedly infringe others' rights, which may extend to ending access to the service.

9. Where to send it

All copyright complaints and appeals go to [To be completed before launch].

The same channel is reachable from the Contact and Complaints page under the "Copyright complaint" category.